Privacy Policy
Last updated: January 18, 2025
App Name: Na9aab (9ayad x Na9ab)
Package Name: com.na9aab.na9aab
Developer: Jaming Holding
Summary of Key Points
This summary provides key points from our privacy notice, but you can find more details by reading the full policy below or by contacting us at privacy@nas9aab.com.
- We collect account information, gameplay data, device information, and usage data to provide our services.
- We use third-party services including PlayFab for authentication, MyFatoorah for payments, and Firebase/Analytics for app functionality.
- We do not sell your personal information to third parties.
- You have the right to access, update, or delete your personal information at any time.
1. Introduction
Na9aab ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application "Na9aab" (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use the App.
2. Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our App:
2.1 Account Information
- Username or display name
- Email address (for account creation and recovery)
- PlayFab user ID (unique identifier for your account)
- Profile information and avatar selection
2.2 Gameplay Data
- Scores and statistics
- Leaderboard rankings
- Match history and game results
- Achievements and badges
- Questions answered and accuracy data
2.3 Device and Technical Information
- Device model, manufacturer, and operating system version
- Device identifiers (Android ID, Advertising ID)
- IP address and network information
- App version and build number
- Crash logs and error reports
2.4 Usage Data
- Features accessed and interaction patterns
- Time spent in the app
- Session data and app usage frequency
2.5 Purchase and Payment Information
- Transaction history for in-game purchases
- Purchase receipts (processed through third-party payment providers)
- Note: We do not store credit card numbers or sensitive payment information
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide services: Operate, maintain, and provide features and functionality of the App
- To manage your account: Create and manage your account, authenticate users, and provide customer support
- To enable gameplay features: Facilitate multiplayer matches, display leaderboards, and track achievements
- To distribute prizes: Contact winners and distribute rewards for competitions
- To process payments: Process in-game purchases and transactions
- To improve the app: Analyze usage patterns, diagnose technical issues, and enhance user experience
- To communicate: Send you updates, notifications about new features, and respond to your inquiries
- To ensure security: Detect and prevent fraud, cheating, and ensure fair play
- To comply with legal obligations: Meet legal requirements and respond to legal processes
4. Third-Party Services and Data Sharing
Our App integrates with third-party services to provide core functionality. These services have their own privacy policies governing how they collect, use, and share your information.
4.1 Service Providers We Use
Important: We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information as described in this privacy policy.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Our security measures include:
- Encryption of data in transit using SSL/TLS
- Secure storage of sensitive information
- Regular security assessments and updates
- Access controls and authentication mechanisms
6. Data Retention and Deletion
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this privacy policy, unless a longer retention period is required or permitted by law.
When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes or where retention is necessary for legitimate business purposes.
7. International Data Transfers
Your information may be transferred to and stored on servers located outside your country of residence. By using our App, you consent to such transfers. We take appropriate measures to ensure that your data is handled securely and in accordance with this privacy policy regardless of where it is processed.
8. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information and receive a copy of the data we hold about you
- Correction: Request correction of inaccurate or incomplete personal information
- Deletion: Request deletion of your personal information (subject to certain exceptions)
- Account Deletion: Delete your account at any time through the app settings or by contacting us
- Opt-out: Opt out of marketing communications by adjusting your preferences in app settings or by contacting us
- Data Portability: Request a copy of your data in a machine-readable format
To exercise these rights, please contact us at privacy@nas9aab.com. We will respond to your request within a reasonable timeframe.
9. Children's Privacy
Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@nas9aab.com.
10. Advertising and Analytics
We may use third-party analytics services to help us analyze how users interact with our App. These services may use cookies, web beacons, and other tracking technologies to collect information about your use of the App.
You can opt out of certain analytics tracking by adjusting your device settings or by contacting us.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Updating the "Last updated" date at the top of this policy
- Providing in-app notifications for significant changes
- Posting a notice on our website or in the app
Your continued use of the App after such changes constitutes your acceptance of the updated Privacy Policy.
12. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:
- Your consent
- Performance of a contract with you
- Compliance with legal obligations
- Legitimate interests in operating our business and providing our services
13. California Privacy Rights (CCPA)
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including:
- The right to know about personal information collected, used, disclosed, or sold
- The right to delete personal information
- The right to opt-out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us at privacy@nas9aab.com.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
15. Effective Date
This Privacy Policy is effective as of January 18, 2025, and will remain in effect except with respect to any changes in its provisions in the future.